Frequently Asked Questions

Can I install floor tiles on a wall?

Floor tiles are designed to withstand more pressure and wear than wall tiles, but they may also be heavier and thicker. Before installing floor tiles on a wall, especially on plasterboard, make sure that the wall can support the extra weight. Wall tiles, on the other hand, are usually not suitable for flooring because they are thinner and weaker."

Can tiles go outside & are they frost resistant?

Outdoor tiles in the UK must withstand harsh weather conditions, such as freezing temperatures and rain. Many tiles are not suitable for this environment and may crack or become slippery. However, some tiles are specially designed to be frost resistant and have a non-slip surface, which makes them ideal for outdoor areas. Unless the tiles are clearly labelled as outdoor tiles, we do not recommend using them outside.

Do you stock any slip resistant tiles?

Many tiles can become more hazardous when wet, especially those with a polished finish. We have a selection of slip resistant tiles in various sizes, mostly in the 30 x 30 range. Visit one of our stores to learn more about these tiles and how they prevent slipping, as different brands may have different features.

How to estimate the quantity of tiles needed?

The amount of tiles you need depends on the area you want to cover and the size of the tile you choose. Our staff can help you calculate the exact number of tiles based on the measurements of your surface. We suggest that you order a few extra tiles to account for cuts and possible damages.

Can I order more tiles at a later date?

We usually keep our tile ranges in stock for several years and we can source them directly from the maker through our affiliated distributor. However, we cannot assure you of their availability and we must warn you that there may be differences in colour and size between batches. We advise you to purchase all the tiles you need at once, if possible.

When will my order be available?

Your order will be ready depending on the availability and source of the tiles you selected. If we have them in our bulk stock, we can deliver them to our retail outlets within a few days. If we need to order them from our overseas suppliers, the shipment may take 4-6 weeks. If we get them from our third party UK suppliers, the delivery time is usually 3-7 working days. We appreciate your patience and understanding.

How will we know when our tiles are available to collect?

Our retail outlet will ring you as soon as your tiles are in and available for collection.

Can you recommend any tilers?

Cut Price Tiles & Tile Merchants do not offer a tiling service. Our retail outlets may know and have contact information for tilers but Cut Price Tiles & Tile Merchants cannot accept any responsibility for the workmanship or otherwise of any tiler used.

Do you provide samples to take away?

Providing the retail outlet has a sample available they will be more than happy to let you take a sample away with you, however, if the outlet does not have a sample available, depending on the tile, they may be able to order a sample in for yourself. Please ask our staff in the retail outlets for more information.

Do you sell grout, adhesive and tools?

We sell grouts in various colours, adhesives, edging strips, spacers, silicone, tools and sealers. Virtually everything to aid with your tiling needs are available at our retail outlets.

Is a special grout needed for areas exposed to water such as showers and work surfaces?

For areas such as showers you should use a water-resistant grout and if tiles are to be used on a work surface we recommend a non-absorbent grout.

Do you stock natural stone & will they need to be sealed?

We do stock a wide range of natural stone tiles for walls and floors. Whilst stone does not have to be sealed we recommend that it is to limit staining and other marking that can occur on such tiles. We carry sealants and examples of unsealed and sealed tiles for you to view. Our staff will be able to help and advise you in regards to the best ways of keeping your natural stone in the best of condition.

What form of payment do you accept?

We accept cash, cheque and most credit cards (excluding American Express). Payment in full or a minimum of 30% deposit is required to place an order.

Can you tile over existing wall tiles?

This is possible, but not recommended. Not only is it harder to lay new wall tiles evenly over existing ones, if your old tiles begin to work loose then so too will your new tiles.

Can you tile on painted walls?

Typically, the answer to this question is no. It’s always best to remove any paint on the wall before applying your tiles.

Can floor tiles be used on walls?

In some cases, yes. However, floor tiles often tend to be heavier than wall tiles, so may not adhere to a wall as easily. Generally, it’s better to use wall-specific tiles.

Can you put wall tiles on the floor?

Wall tiles are usually less robust than floor tiles, so may not hold up to regular foot traffic. As a result, it’s better to use specific floor tiles.

Can you paint wall tiles?

Yes, if you have a change of heart later on, you can change the colour of your tiles using tile-specific paint. Most porcelain, ceramic or stone tiles can be painted, provided they’re prepared correctly beforehand.

How should I clean bathroom wall tiles?

Cleaning requirements vary a little depending on the material your tiles are made from, but generally we would recommend using a mild, multipurpose cleaner and a soft microfibre cloth.

Are porcelain tiles too heavy for walls?

Not at all, provided they’re wall-specific tiles. We stock a wide range of porcelain wall tiles.

Can you use ceramic wall tiles outside?

Many ceramic wall tiles can be used outside, yes. View our full range of outdoor tiles to find a design that speaks to you.

Are porcelain or ceramic tiles better for shower walls?

Porcelain tiles aren’t as porous as ceramic tiles, meaning they don’t absorb as much water. This makes them better-suited to shower walls, wet rooms and so on.

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