Terms and Conditions

Tiles/Stone/Glass/Bathroom Supplies may vary from those on display & Shade/size /curvature(tolerance is 0.5% of length of any side)/optical hazing/light refraction/diffusion/print line/crazing variation are inherent features in the manufacturing process of tiles/stone/glass/bathroom supplies, it is therefore the purchaser’s & fixer’s responsibility to ensure that their order is checked & correct ,they are totally satisfied with the quality, blend, quantity & acceptability of all the tiles/stone/glass/b-room supplies/u-floor heating (UFH)/tools/cutters/accessories prior to fix/use, as claims for wrong tile, quality, blend, quantity or shade related issues cannot be considered once tiles/stone/glass/ b-room supplies/tools/cutters/accessories have been fixed/used. Actual sizes may differ slightly to those advertised.

It is the customer’s/fixer’s responsibility to ensure that the correct method & products are used for fixing, sealing, cleaning their tile/stone/glass/b-room supplies/UFH & suitable grout/expansion joints are used. Prior to fix protective wax/film must be removed from tiles and mosaic sheet if present. We advise not to brick bond tiles and if you decide to no more than 15%. We advise dry laying before fix. As we are not professional fixers of tile/stone/glass/b-room supplies/UFH and do not offer or seek to offer that service any advice given by us is in an impartial non-contractual manner & We are not responsible for any works carried out. Fixing of the tiles constitutes acceptance of their quality & acceptability.

Tiling should be carried out by a skilled operative, who has been trained to a level of competence, certified by a recognised authoritative body, such as the TTA.

CPT accepts no responsibility for orders that are either under or over supplied from customer's own measurements/diagrams. Natural Stones will vary in colour & calibration from shop display & are more susceptible to wearing. They will vary from tile to tile. Tiles are not guaranteed as being frost proof.

Please note that as is common with bright solid coloured tiles optical hazing & light effect discolouration illusion can occur dependent upon certain light conditions caused by both natural & artificial lighting even when tiles are from the same batch & are of the same shade therefore please ensure that you are satisfied with the desired effect & blending of colour to ensure you have a harmonious finish prior to fixing the tiles by pre-laying the tiles before the final fix as once fixed the supplier cannot be liable for costs.

All orders must be collected within 2 months. Delivery times can be subject to change & are purely best estimates. We advise not to book fixers until all tiles have been received and checked by customer/fixer. CPT is not responsible for consequential or 3rd party loss. Upon collection/delivery all shortages & breakages must be reported within 24 hours. Cancelled orders /Returns must be returned to the depot within 14 days of date of purchase & are accepted at the discretion of the management of the company & if accepted will be subjected to a re-stocking charge of 30% of the original sales value. You must present us with original receipt as proof of purchase and we must currently have stocks of that product & its shade/batch. Only full, unopened/undamaged boxes can be returned. We do not take back any grouts, adhesives, sealers, cleaners, any tile treatment / fixing products due to not knowing the conditions that they have been kept in and therefore their suitability for re sale purposes. Refunds-we reserve the right to recuperate any errors in amounts.

All Discounted Items, Deposits & Special Orders are non-refundable. All goods remain the property of CPT until full payment is received & cleared. Credit Notes will expire unless used within 6 months. Accounts must be settled as terms agreed.

Direct Deliveries
We may offer the service of a subcontracted kerbside delivery if the customer requests this. The deliveries are sub contracted & classed as kerbside only, meaning they will be delivered to the nearest safe and easily accessible point on or near your property and we have no control over the drivers or the vehicles & have no responsibility for accidental damage to property or personal injury claim and anything such like must be addressed to the contractor. It is the customer's responsibility to ensure that there is suitable & safe access. The driver will not be able to move the products you have ordered. As our deliveries are made using a pallet truck and our pallets are very heavy we are not able to deliver pallets on to gravel driveways or soft surface such as grass or soil. We can only deliver onto hard, level, smooth surfaces such as concrete or block paving. When your delivery arrives always check that you have received the correct products and that you are happy with everything while the driver is still on site. If the delivery environment is deemed unsafe or the access is not adequate the goods will not be delivered, and the customer is liable for the costs that ensue. All damages or shortages must be reported within 24hrs. Delivery times can be subject to change & are purely best estimates. Due to unforeseen circumstances hauliers and couriers at times cannot complete delivery at the specified date. The failure to deliver on the arranged date does not account a breakage in the contract between the buyer and seller and there is no entitlement to damages or compensation. The customer or a dedicated representative of the customer must be at the point of delivery.

Customer complaints:
We will endeavour to resolve any complaint in a fair & reasonable manner & as quickly as possible. No claim will be accepted after 6 months of receipt of goods & any claim for faulty goods must be made within 6 weeks of receipt of goods. Any agreed replacements/settlements we may offer are for materials we supply only – we do not cover any labour costs. Full T's & C's on website and instore. By paying for these goods you agree you have read & accepted all T's and C's prior to transaction and that all the details stated above are correct and true.

In the event a resolution cannot be found the customer may want to contact an approved Alternative Dispute Resolution (ADR) body: ADR Group, 160 Fleet Street, London, EC4A 2DQ, 020 3600 50 50. For Online Dispute Resolution please visit: http://ec.europa.eu/consumers/odr/

Promotional Offers

Any promotional offers apply to own imported ranges only & not to any branded items unless specifically stated. Promotional offers exclude Natural Stones and Quartz unless specifically stated. Our promotional offers exist only on quoted products, we cannot consider products already ordered/purchased at any of our stores, or elsewhere, so we will be unable to enter into any retrospective settlement on bought products. Once ordered we cannot accept any further adjustment to price. We don’t accept quotes/prices being given to us after the order has been placed. Any promotional offers cannot be used in conjunction with any other offer or promotional code etc. Acceptance of any promotional offers & Cut Price Promise is up to the management’s discretion. We reserve the right to remove any promotional offers at any given time.

Registered offices are: 10 Jesus Lane, Cambridge, UK, CB5 8BA