Hi,

Can you tell me your returns policy please

Question

Hi,

Can you tell me your returns policy please

Accepted Answer

Returns, Replacements and Cancellations:

All orders must be collected within 2 months. Delivery times can be subject to change & are purely best estimates. All lead times are quoted with goodwill, but we cannot be responsible for any failure to meet these or any consequential loss. We advise not to book fixers until all tiles have been received and checked by customer/fixer. CPT is not responsible for consequential or 3rd party loss. Upon collection/delivery all shortages & breakages must be reported within 24 hours. Cancelled orders /Returns must be returned to the depot within 14 days of date of purchase & are accepted at the discretion of the management of the company & if accepted will be subjected to a re-stocking charge of 30% of the original sales value. You must present us with original receipt as proof of purchase and we must currently have stocks of that product & its shade/batch which can only be checked Mon-Fri excluding bank holidays. Only full, unopened/undamaged boxes can be returned. We do not take back any grouts, adhesives, sealers , cleaners , any tile treatment / fixing products due to not knowing the conditions that they have been kept in and therefore their suitability for re sale purposes. Refunds-we reserve the right to recuperate any errors in amounts.

In the event of a cancellation or return it is the customer’s responsibility to organise and pay for the return of the goods and ensure that appropriate insurance is arranged. If the customer cancels the order after the goods have been despatched but before they have been physically delivered the customer must accept delivery of the goods and it will be the customer’s responsibility to organise and pay for the return of the goods and ensure that appropriate insurance is arranged. In these circumstances the company will not issue a refund for the original cost of the delivery. Returns must be arranged with acknowledgment of the Company and refunds will only be issued once the tiles are received in a good sellable condition.

CPT offers continual low prices and has a rapid stock turnover of batches, therefore All Discounted /Offer Items are non returnable/non-refundable. Deposits & Special Orders are non-refundable/non-returnable. Clearance Items are non-returnable, non-refundable.

Any shortages or damages on delivery must be reported to the company in writing/phone call within 24 hours. Depending upon the circumstances the company will either refund the cost of the damages/shortages reported or send replacements as soon as possible. Failure to notify the company within these conditions will result in any costs for the re-supply of goods being the customer’s responsibility and may also increase the delivery lead time. Upon the reporting of damages the Company may request the customer supply images of the damage and complete a claims form. If the product is a mosaic sheet, then the company will send out replacement pieces, as this will reduce the chance of another sheet arriving broken. We cannot guarantee that we will have stocks for replacements or the same shade or batch. We advise not to book fitters until all goods are received & checked.

Any goods that have been returned to the company must arrive in a resalable condition and the re-packing of the goods for the return delivery to ensure that they are safely returned is the responsibility of the customer. Any return deliveries must be arranged with the company’s knowledge and acceptance otherwise the delivery will not be accepted. The company will accept no responsibility for the costs involved in re-packing the goods for the return delivery.

Once all returned goods have been fully inspected by the company the refunds will be processed within 10 working days following receipt of the return (if all goods are received as per the original order and in a re-saleable condition). If the refund is to credit/debit cards it may take additional 2-3 working days to show on customer’s statements. Original delivery costs will not be refunded.

It is the customer’s responsibility to organise and pay for the return of the goods to our selected warehouse and ensure that appropriate insurance is arranged. If the customer cancels the order after the goods have been despatched but before they have been physically delivered the customer must accept delivery of the goods and it will be the customer’s responsibility to organise and pay for the return of the goods to our main warehouse and ensure that appropriate insurance is arranged. In this circumstance the company will not issue a refund for the original cost of the delivery.

There is a 7-day cooling off period in line with current regulation. This is activated on placement of the order, however if any order is cancelled, the cost of delivery will be deducted as delivery of tile products holds a nonstandard delivery charge due to the nature of the product i.e. the weight and method required for safe delivery, therefore we are within our right to deduct this.

Tile Size CM	20x20
Wall/Floor	Wall and Floor
Material	Porcelain
Finish	Matt
Colour	Black & White
Features	Decor Tile, Pattern
Room	Bathroom, Conservatory, Hallway, Kitchen, Lounge
Product per type	tile
Tiles per m2	25.00
Tiles per box	34

Kensington Quilt 20x20 Black & White Matt R9

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